Eri Nagami
JAL SKY Co., Ltd.
International Flights Passenger Services, Haneda

Eri Nagami Graduated 2015, Faculty of Letters, Department of English

The “hospitality that will be remembered” required by a Japanese airline company

The JAL philosophy most important to me is “Have a beautiful mind.” As the Tokyo Olympics approach, the number of foreign visitors to Japan arriving via international flights to Haneda Airport, where I currently work, has increased significantly, making it truly a place filled with possibility. As part of the ground staff, the face of our airline, the other employees and I are working together every day in pursuit of the best hospitality possible.

I have always enjoyed interacting with people, and I aspired to this profession because I wanted to improve my customer service and people skills. The conviction that I should work “with all my heart,” developed through college club activities, along with JAL’s above-mentioned philosophy, have given me very strong feelings for my company. I managed to win a professional contest for airport services held two years ago by carefully practicing “proposing what I can draw from myself as a wide range of options.” The kind of person I aim to be is someone who listens well.

It isn’t easy to perfectly accommodate the needs of customers with a wide variety of backgrounds, but I am grateful to be in an environment where I can pursue the ultimate in hospitality, one where I can hear the words “Thank you, I’m glad I chose JAL,” and in that pursuit I will continue to face my customers in good faith every day.

My message to students

When I was a student, participating in the school’s “buddy system” for deepened international exchange was a very valuable experience. I also feel that working a part-time job at a cafe helped me to reconfirm my feelings regarding customer service. The four years you’ll spend at university are a once-in-a-lifetime event, so I hope you will use that time wisely, taking on every interesting challenge you’re presented with. I pray that you will have a wonderful university life.

Announcement judging during a contest. I aim at providing timely, clear, and easy-to-understand announcements. (This photo was taken during the contest.)